Find answers to common questions about Rural Electrification in Uganda
You can apply for electricity connection through our Online Electrification Application System (OEAS). Visit the "Apply" section on our website and select the appropriate application type: Community, Institution, Business, or Individual/Domestic. Fill out the required forms with accurate information and submit the necessary supporting documents.
Required documents vary by application type but generally include: Valid identification (NIN, Passport, or Driving Permit), proof of location/address, LC endorsement letter (for communities), registration certificates (for institutions/businesses), and any additional supporting documents relevant to your application category.
Eligible applicants include: Rural communities through their LC representatives, registered institutions (health centers, schools, religious institutions), registered businesses of any scale, and individual/domestic applicants residing in areas without electricity access. All applicants must provide valid identification and proof of location.
The application review process typically takes 30-45 working days from the date of submission. Complex applications or those requiring additional verification may take longer. You will receive regular updates on your application status via email and SMS notifications provided during registration.
No, there is no fee for submitting an application through the OEAS platform. However, successful applicants will be required to pay connection fees as determined by the relevant tariff structure once their application is approved and implementation begins.
Yes, you can track your application status using the reference number provided upon submission. Log into the system using your credentials and navigate to the application tracking section. You will also receive automated updates via email and SMS.
If your application is rejected, you will receive detailed feedback explaining the reasons. You can address the issues raised and resubmit your application. Alternatively, you can appeal the decision by contacting our customer service team or submitting a formal appeal through the designated channels.
Rural electrification in Uganda is governed by several key pieces of legislation including: The Electricity Act 2024, Rural Electrification Policy 2023, Renewable Energy Policy Guidelines, and various regulations issued by the Electricity Regulatory Authority (ERA). These laws provide the framework for electricity generation, transmission, distribution, and access.
All rural electrification projects must comply with Uganda National Standards, IEC standards, and specific technical requirements set by ERA. This includes standards for electrical installations, safety requirements, environmental compliance, and quality assurance protocols for materials and workmanship.
You can report corruption or malpractice through several channels: Contact the Ministry's toll-free whistleblowing hotline, submit reports to the Inspector General of Government (IGG), report to the Anti-Corruption Court, or use our online reporting system. All reports are treated confidentially and investigated thoroughly.
All electrification projects must comply with the National Environment Management Authority (NEMA) requirements. This includes conducting Environmental Impact Assessments (EIA) for major projects, obtaining necessary environmental clearances, and implementing environmental management plans to minimize ecological impact.
Illegal electricity connections are criminal offenses under the Electricity Act. Penalties include fines, imprisonment, disconnection of service, and liability for damages. The law also provides for the recovery of stolen electricity charges and associated legal costs.
Electricity tariffs are set by the Electricity Regulatory Authority (ERA) based on cost-reflective pricing principles, cross-subsidization mechanisms, and affordability considerations. Rural customers benefit from subsidized rates to ensure equitable access to electricity services.